Administrator L2 | WebLogic Admin | Wipro Limited | Hyderabad

Job Summary: 

Wipro Limited is a leading technology services and consulting company is seeking an experienced Administrator - L2 to join its dynamic team in Hyderabad, India. The ideal candidate will be responsible for driving automation initiatives across projects. Interested candidates are encouraged to review the job summary carefully and apply through Wipro’s official careers portal. 

Job Details:

Company: Wipro Limited.

Job Role: Administrator - L2.

Salary: Not Disclosed.

Employment type: Full-time.

Work model: Work from Office.

Work Experience: 1-3 Years.

Job category: Administrator - L2.

Job Location: Hyderabad - India.

Job Rolls & Responsibilities:

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

Provide an acceptance and immediate resolution to the high priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutioning

Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Must have Skill Set:

Work Experience: 1-3 Years.

WebLogic Admin 

Strong analytical and problem-solving skills. 

Write a clean maintainable code. 

Passion for learning anything. 

Excellent written and verbal communication skills.

Good to have Skill Set:

WebLogic Admin.

Educational Qualification:

1. Bachelor's Degree.

2. Master's Degree.

Application Process:

Interested candidates can apply online through the official company career portal below.

How to Apply:

visit us at www.wipro.com.

Click on the Apply link.

Complete the online application form with accurate details.

Upload your updated CV and relevant certifications.

Important Links:

1. Official Link: Click Here..

2. Official Apply link: Click Here..

3. Similar Jobs link: India

Interview Process:

Online Assessment (Depends upon Company).

Technical Interview Round(s).

HR Interview Round(s).

Final Selection Based on overall performance in the previous rounds.

About Company:

Wipro Limited is a leading technology services and consulting company.

Building innovative solutions with over 230,000 employees and business partners across 65 countries. For additional information, visit us at www.wipro.com.

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